1. Introduction and Data Controller

Welcome to [www.trailcoilburner.com](https://www.trailcoilburner.com) (hereinafter referred to as “the Website”). This Website is operated under the brand name trailcoilburner (hereinafter referred to as “we”, “us”, or “our”). We are committed to protecting and respecting your privacy and personal data rights. When you visit our Website or complete a transaction, certain personal data relating to you will be collected, recorded, and processed.

The Data Controller for this Website is: trailcoilburner

Contact Email: camping@trailcoilburner.com

2. Categories of Data Collected and Legal Basis

To fulfil sales contracts and provide customer assistance, we collect the following categories of personal data:

• Identity and Contact Data: This includes your name, delivery address, billing address, email address, and telephone number. This data is processed to establish, execute, and fulfil the sales contract for the supply of our camping coil burner products, as well as to arrange dispatch. The legal basis for this processing is that it is necessary for the performance of a contract.
• Transaction and Financial Records: When you initiate a purchase on the Website, your payment transactions and related data are collected and handled by an independent processor.

3. Processing of Payment Data by Stripe

The Website integrates compliant payment processing infrastructure. Your payment-related data (such as credit card numbers, expiry dates, and security codes) is collected, transmitted, and processed entirely by our independent payment processor, Stripe. We do not retain, store, or record your complete financial credentials or bank account details on our own servers. Stripe handles this data in accordance with its own privacy regulations and industry compliance standards.

4. Data Retention Periods

Our retention of personal data complies with the requirements of European and relevant international tax and commercial regulations:

• Personal data associated with commercial transactions, invoices, order details, and financial settlements is retained for a period of 10 years to satisfy statutory accounting and auditing obligations.
• General customer inquiries, pre-sale communications, and post-sale support records are archived or anonymised within 48 hours following the resolution of the matter, or for the reasonable period necessary to serve the intended purpose.
• Should you submit a legitimate request for erasure, we will remove the eligible data within 72 hours of verifying your identity, unless statutory obligations mandate continued retention.

5. Data Protection and Limitations Statement

We have implemented appropriate organisational and administrative measures designed to manage and mitigate the risks of unauthorised access, alteration, disclosure, or destruction of data. We utilise encryption and access control mechanisms to maintain data confidentiality. However, given the open nature of network transmissions, no method of electronic transmission or data storage can be completely without risk. Therefore, we clarify that absolute security cannot be assured.

6. Legal Rights of Data Subjects

In accordance with European and other applicable regional data protection laws, you possess the following statutory rights regarding your personal data:

• Right of Access: The right to be informed about and request access to the personal data we process.
• Right to Rectification: The right to request the correction of inaccurate personal data.
• Right to Erasure: The right to request the deletion of your personal data under specific statutory conditions.
• Right to Restrict or Object to Processing: The right to restrict or object to the processing of your data under certain circumstances.
• Right to Data Portability: The right to receive your data in a structured format and transmit it to another controller.

To exercise any of these rights, please contact us directly via email at camping@trailcoilburner.com. Upon receiving your formal request and verifying your identity, we will provide an initial response within 48 hours and proceed with the matter within the legally prescribed timeframes.

7. International Data Transfers

As we market and sell products to customers within Europe and the United States, your personal data may be transferred to and processed on servers located outside your home country or region, including those utilised by the brand or our service partners (such as the Stripe payment network). We ensure that such international data transfers comply with appropriate legal mechanisms, such as Standard Contractual Clauses, to maintain standard protection baselines.

8. Amendments to this Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations or legal requirements. Revised versions will become effective immediately upon being posted on the Website.