1. OVERVIEW AND LEGAL ENTITY

This website (www.trailcoilburner.com) is operated by trailcoilburner. Throughout the site, the terms “we”, “us” and “our” refer to the brand trailcoilburner. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any inquiry regarding these Terms should be directed to our customer support at: camping@trailcoilburner.com.

2. SITE ELIGIBILITY AND USE

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependants to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction. A breach or violation of any of the Terms will result in an immediate termination of your services.

3. ORDER PROCESSING AND SHIPPING POLICY

We cater to consumers within Europe and the United States. We manage fulfillment efficiently through established priority transport networks, partnering with premium carriers including DHL, FedEx, and UPS Priority.

• Order Dispatch: Orders are processed and prepared for shipment within 1-2 business days from the time the order is placed.
• Transit Duration: Standard transit duration to destination addresses takes between 3 to 8 business days.
• Automated Tracking Updates: To maintain clear communication, automated tracking notifications are sent directly to the email address provided during checkout at critical nodes, including order dispatch, arrival at primary transit hubs, and local delivery deployment.
• Delivery Queries: In the event that a delivery exceeds the standard transit timeframe, an internal investigation will be opened with the respective carrier. Depending on the findings of the investigation and the specific circumstances, we will arrange either a full refund of the transaction or a replacement dispatch.

4. TRANSFER OF RISK AND OWNERSHIP

In strict compliance with the European Consumer Rights Directive and applicable consumer protection laws, the risk of loss or damage to the items, as well as legal ownership of the products, transfers to the consumer only when you, or a designated third party acting on your behalf (other than the carrier), takes physical possession of the goods. Risk and ownership do not transfer to the consumer upon handover to the transport provider or carrier.

5. RIGHT OF WITHDRAWAL (EU CONSUMERS)

Statutory regulations within the European Union provide consumers with a statutory right to withdraw from distance contracts.

• Withdrawal Period: You have the right to withdraw from this contract without giving any reason within 14 days. The withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the final item in your order.
• Exercise of Right: To exercise the right of withdrawal, you must inform us of your decision to cancel the contract via an explicit notification sent to our email: camping@trailcoilburner.com.

6. DAMAGED OR DEFECTIVE PRODUCTS

We hold our product standards to a high level of accountability. If an item arrives damaged or exhibits defects, consumers are protected under statutory conformity laws.

• Reporting: You must contact our support via email at camping@trailcoilburner.com within 14 days of taking physical possession of the item, providing clear photographic evidence illustrating the damage or defect.
• Resolution: Upon validation of the submitted evidence by our team, we will process either a full refund to the original payment method or arrange a new product dispatch, according to your preference. There is no requirement for you to return the damaged component or product to us.

7. LIMITATION OF LIABILITY AND PROVISIONS

We reserve the right to refuse service to anyone for any valid reason at any time. Prices for our products are subject to change without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your personal expectations, or that any errors in the service will be corrected.

8. SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

9. GOVERNING LAW AND JURISDICTION

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Germany, in alignment with overarching European Union consumer protection regulations and international legal standards.

10. CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

11. CONTACT INFORMATION

Questions or inquiries regarding these Terms of Service should be directed to us exclusively at: camping@trailcoilburner.com.