This Returns and Refunds Policy governs the purchases made on www.trailcoilburner.com (referred to as “the website” or “trailcoilburner”). This policy outlines the terms and conditions for cancellations, returns, and refunds in accordance with European and international consumer regulations. For any enquiries, please contact customer support at camping@trailcoilburner.com.
1. Shipping, Delays, and Delivery Investigations
trailcoilburner cooperates with reputable transport networks, including DHL, FedEx, and UPS (Priority services), to manage the transport of orders. Automated tracking communications are sent to the email address provided at checkout at key milestones: when the order is dispatched, when it arrives at the local courier hub, and when it is out for local delivery.
In the event that a delivery exceeds the standard estimated transit timeframe, trailcoilburner will initiate an official investigation with the respective carrier. Based on the factual findings of the investigation, we will arrange either a full refund or a replacement shipment.
2. Right of Withdrawal (European Union Customers)
In compliance with European consumer legislation, consumers residing within the European Union possess a statutory right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason.
To exercise this right of withdrawal, you must notify us via email at camping@trailcoilburner.com within the 14-day period.
Goods must be returned to the following address:
Elbstraße 19, 06869 Coswig (Anhalt), Germany
The consumer covers the direct costs associated with returning the goods, unless specified otherwise by trailcoilburner.
3. Damaged or Defective Items
If an item arrives damaged or defective, please notify us via email at camping@trailcoilburner.com within 14 days of receipt. To qualify for a resolution, customers must provide clear photographic evidence of the damage or defect.
Upon verification of the submitted evidence, trailcoilburner will issue a full refund or a replacement. Under these specific circumstances, customers are not required to return the physically damaged item.
4. Approved Payment Methods and Refund Processing
All approved refunds are issued exclusively back to the original method of payment used during the transaction. We accept major payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and supported digital wallets.
Once a refund is authorised, trailcoilburner processes the transaction within 48 hours. Please note that the time required for funds to appear in your account depends on the processing timelines of your specific financial institution or digital wallet provider.
